October 23, 2010

ICSEM Service Innovation Challenge Winners

The results of the icsem service innovation challenge were declared last month in the ICSEM 2010 conference held at ISB (http://www.isb.edu/ICSEM2010/ICSEMSICWinners.Shtml).

Having mentored and gone through many of the innovation reviews, I was extremely proud on the day of the presentations particularly because we saw the fruits of our efforts and got some encouraging indicators that the mentoring (although for a very short period of time, and more in form of asking the right questions) did help the students improve the innovations.

The winners were chosen from about 30+ submissions, and what stood out between the winners and the others was the way the winners had embedded themselves in the real problems in order to bring about the solutions. Irrespective of the technical content of the final output, the process innovation is hugely important for a service innovation, and this was what was reflected by the winning projects. We will try to organize more details of the same in the coming weeks. And hopefully some of us in the industry will take these projects forward beyond pilots and prototypes.

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